In the hyper-connected retail landscape, customers expect one thing above all: certainty. A product “in stock” must also mean “available to me, now.” Yet, for one of the region’s leading omni-channel retailers, this simple expectation had grown into a complex web of challenges.
The retailer operated across multiple stores, various regional fulfillment centers, and multiple digital channels. However, their inventory allocation logic—built years earlier for a simpler, store-first world—was struggling to adapt to the dynamic, cross-channel behaviors of modern shoppers.
The outcomes were tangible:
- High order cancellations (8–12%) due to inaccurate inventory exposure
- Lost sales when nearby stores carried the stock but couldn’t promise fulfillment
- Overstocking in low-demand regions and stockouts in high-turnover zones
- Rising fulfillment costs due to inefficient inter-warehouse transfers
The client didn’t just need automation. They needed a rethink—a system that could interpret the intent behind demand, predict the next-best inventory movement, and adapt in real time.
The Approach: Deep Understanding Before Design
Acuver recognized that this wasn’t just a system performance issue—it was a decision orchestration problem requiring both domain intelligence and technical precision. Rather than rushing into code, Acuver began with immersive domain mapping. This exercise revealed that the retailer’s allocation engine lacked contextual intelligence—it treated all nodes uniformly.
The Solution: A Domain-Aware, Tech-Engineered Allocation Brain
Acuver designed a Dynamic Inventory Allocation Engine – a microservices-based, API-first platform built to think like a supply chain expert and act like an algorithm and the outcome was within 10 weeks of phased rollout:
- Order fulfillment accuracy improved by 23%.
- Cancellations dropped by 68%.
- Inventory turnover increased by 14%.
- Fulfillment cost per order reduced by 9%.
More importantly, the retailer gained a strategic lever—the ability to reconfigure allocation logic instantly in response to business priorities (e.g., flash sales, channel throttling, or regional events).
Ready to transform your inventory intelligence, optimize operations, and deliver certainty to your customers? Let’s explore what’s possible together.
