Powering Strategic OMS Upgrade for a U.S.-based Leading Security Provider with 6M+ Customer Operations

Are you struggling with an outdated, on-premise version of OMS, which is limiting your ability to leverage critical enhancements, performance improvements, and new features introduced in the latest version?

You are one of the many who feel that they are not fully supported by their existing OMS setup to meet your cloud migration, containerization, and broader modernization goals. Let us understand this with the story of one of our clients.

The client, a leading U.S.-based security provider offering electronic security, fire protection, and alarm monitoring solutions for residential and small business clients, needed to upgrade its OMS platform to a higher version to enable scalability and align with future roadmap strategies. However, several attempts to upgrade the OMS by the client were unsuccessful owing to the challenges below:

  • Coordinating the upgrade across multiple environments with varying configurations
  • Minimizing disruption to ongoing release cycles and business operations
  • Managing a large-scale production database that required a carefully planned and executed upgrade approach

Why Acuver Consulting was the right partner?

What sets Acuver apart is its holistic approach—from assessing current environments and identifying improvement areas to recommending the right solutions and executing both upgrades and greenfield implementations- Acuver brings end-to-end capabilities. With extensive experience in managing complex OMS upgrades, Acuver follows a proven methodology to navigate client-specific challenges and ensure smooth transitions with minimal disruption and near-zero post-upgrade issues in production.

The solution that proved to be the game-changer

With the successful upgrade, the client was well-positioned to move forward with their future roadmap initiatives, which included:

  • Migration to Google Cloud Platform (GCP)
  • Implementation of containerization
  • Transition to cloud infrastructure
  • Deployment of robust disaster recovery mechanisms
  • One-click deployment capabilities
  • Utilization of the latest features in the higher OMS version

Looking to upgrade your OMS while maintaining costs and ensuring seamless operations? Contact our experts to explore how we can make it happen.

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