About the Client:
The client is a multi-brand retailer boasting a strong network of stores across multiple countries. The client was struggling with their Return and Refunds management related to processes and technologies that were involved in reverse logistics. Following are the challenges they were facing:Â
- Lack of communication
- Complicated returns and refund policy
How Acuver helped?
Acuver’s team reviewed the client’s return processes and suggested the implementation of an end-to-end e-fulfillment solution to simplify returns. Furthermore, Acuver introduced a rule based return policy, refund and return creation to streamline operations.
