When one of India’s most trusted lifestyle companies set out to modernize its order management systems, it faced a massive challenge — decades of legacy systems, diverse brands, and a growing digital ecosystem spanning watches, jewellery, and fashion. Managing multiple brands, platforms, and marketplaces meant rising complexities, slower performance, and escalating costs.
That’s when Acuver joined hands to help the client evolve from on-premise limitations to a cloud-ready, unified OMS platform built for the future.
Why Acuver Was the Perfect Partner?
Acuver brought deep domain expertise in supply chain orchestration and OMS modernization. Together, they designed a migration strategy that balanced speed, stability, and data integrity—ensuring the Client’s business continuity even as it transitioned critical operations. This collaboration wasn’t just about migration; it was about digital reinvention—streamlining operations across brands, enhancing customer experience, and enabling faster innovation.
The Game-changing Solution
Leveraging Acuver’s engineering expertise, 90% of the challenges faced by the client were mitigated through smart middleware handling, data corrections, and time-zone normalization. This helped the client run a centralized, cloud-based OMS that powered their multiple brands — all managed seamlessly from one system, leading to:
- 90% issues resolved by handling out-of-sequence in middleware
- ~30% reduction in overall infra main tenancy cost
- Higher performance and scalability with Order Management on Cloud (OMoC)
- Improved customer experience through consistent, brand-specific journeys
- Future-ready flexibility to integrate new channels and technologies with ease
- Streamlined multi-brand operations with faster onboarding for new brands and marketplaces
Looking to accelerate your digital transformation journey, reduce costs, and delight your customers? Get in touch with our experts to explore how we can make it happen.
